To protect our data and keep the platform fair for everyone, MoltSets runs a series of security checks when a new account is created. If any of these checks fail, you'll see an error and the account won't be created.
This article explains each check and how to resolve it.
Network, browser and device checks
These checks look at how you're connecting to MoltSets. They're designed to stop automated sign-ups and to prevent people from hiding their identity to create multiple accounts.
You may see an error if we detect:
Automated activity. The sign-up appears to have been made by a bot or script. Complete the sign-up manually in a standard browser.
An anti-detect browser. Switch to a standard browser such as Chrome, Firefox, Safari or Edge.
A VPN. Disconnect from your VPN and try again.
A proxy. Turn off any proxy, including proxy browser extensions and system-level proxy settings.
A virtual machine or data centre IP address. Sign up from a physical computer on a residential or business internet connection. Cloud servers, hosted desktops and virtual machines will be blocked.
Location spoofing. Turn off any tools or extensions that change your reported location or time zone.
The Tor network. Close Tor and sign up using a standard browser on your normal internet connection.
Once you've made the change, reload the sign-up page and try again.
Email and domain checks
You're using a personal email address
We don't allow accounts to be created with consumer email providers such as Gmail, Yahoo, Outlook.com, Hotmail or iCloud. Please sign up using your work email address on your company's domain.
Your domain was registered too recently
To stop people from registering new domains to create multiple accounts, we don't allow sign-ups from domains that were registered very recently. If your business has a genuinely new domain, please contact support and we'll review your account.
Your domain is already in use
Someone at your organisation already has a MoltSets account using this domain. Use the option on screen to request access from the current account owner.
Your domain is too similar to an existing one
The domain you're signing up with closely matches a domain that already has a MoltSets account. Please log in using your existing account.
Existing account checks
Your device is already associated with an account
The device you're using has already been used to create a MoltSets account and can't be used to create another. Please log in using your existing account.
Your IP address is already associated with an account
The IP address you're connecting from has already been used to create a MoltSets account and can't be used to create another. Please log in using your existing account.
Still having trouble?
If you've worked through the steps above and still can't create your account, contact our support team. Include the email address you tried to sign up with and the exact error message you saw, and we'll take a look.